Refund policy

JRNY JIUJITSU would love for you to be happy with your purchase and offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase with order number to be sent to info@jrnyjiujitsu.com.

Exchanges/Change of mind: If you're not happy with your purchase whether it be wrong size, colour ect, you may exchange the item or obtain a store credit within 30 days of purchase. For change of mind the buyer will be responsible for return shipping costs. 

Faulty items: We pride ourselves on the quality of our products, however if there is something wrong with your item please email info@jrnyjiujitsu.com.

 stating fault with item. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once item has been returned and fault has been identified we will issue a full refund, replacement or store credit. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and rectify the issue asap for you.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, worn or used items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jrnyjiujitsu.com

You can always contact us for any return question at info@jrnyjiujitsu.com